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How to Chat with a Teacher

Our Premium package students get access to teachers through the Direct Chat option. Here's how it works...

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Written by Client_Support
Updated over a week ago

On the Premium package, Q&A sessions are held once a week per subject so it can be very helpful to make use of the chat function between sessions. This article will take you through using the chat.

Wherever you are on the site, you’ll see a little green button in the corner called ASK A QUESTION. This is where you start a new conversation, and where all your existing conversations live.

If you click on “ASK A QUESTION”, a little box will pop up with your list of conversations. Click on a conversation with a teacher to continue it.

At any point, if you want to close the chat, you can click on the X.

At any point, if you want to go back to your chat inbox, you can click on the back arrow. You can also click the back arrow again to access our Help Centre, where more help articles like this one can be found.

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