On the Premium package, Q&A sessions are held once a week per subject so it can be very helpful to make use of the chat function between sessions. This article will take you through using the chat feature.
Wherever you are on the site, you’ll see an owl icon in the bottom right corner. This is where you start a new conversation and where all your existing conversations live.
If you click on the owl, a chat box will pop up. You can either choose chat to Customer Support, or, to reach your Premium subject teachers, click on the 'Messages' icon at the bottom. Click on an existing conversation with the teacher you'd like to chat to, in order to continue it.
Teachers aim to respond to messages as promptly as possible, though response times may vary. Parents can also use the messaging system to contact teachers. Messages sent by parents are visible to the student, ensuring transparency and collaboration. Teacher responses will also be delivered to the profile's registered email address for convenience.
At any point, if you want to close the chat, you can click on the X (top right).
At any point, if you want to go back to your chat inbox, you can click on the back arrow (top left).
Once you are back in your chat inbox, to access Customer Support, click on the 'Home' button and then select the 'Customer Support' chat.